Frequently Asked Questions (FAQ)

Q. What guarantee do I get when I repair a device at Accessory World?

A. At Accessory World, we offer a 30 days guarantee on phone repairs, such as LCD or battery replacement, provided no immediate external damage has been intentionally caused.

Q. I broke my phone screen and I need it for work. How fast can you repair my phone?

A. You came to the right place! We usually repair phones within the same day, or for an extended repair, 1-2 days.

Q. When is Accessory World open until?

A. If you look right above, you’ll see a “Contact Us” section. All store timings and location address are provided there!

Q. What is a tempered screen protector and how does it work?

A. Tempered glass is not only heat and scratch resistant, but designed in such a way that upon dropping your phone, it can absorb almost 75% of the impact on falling! The smoothness and clarity of a tempered glass protectors makes your phone feel so much more like an actual phone screen than a plastic protector. Not only are you supplemented with peace of mind, but now you can again enjoy the feeling of a new, fresh phone.

Q. I got a tempered glass protector on my phone, but my phone screen still cracked when I dropped it! How could this happen?

A. While tempered protectors are very strong and absorb most of the impact on fall, they are not “impact-proof”. They can break if the device fell at the wrong angle or the device fall from a height and hit the ground hard. If you want extra protection for your phone, we also have Otterbox, Lifeproof and Urban Armour Gear (UAG) cases, designed to be shock-proof, drop-proof, accident-proof and to some extent, child-proof too!.

Q. I just bought a new phone and I need to keep it safe. What do you recommend I do?

A. What you want is what we call a “Starter Pack”. The most important thing to get for a new phone is a tempered or plastic screen protector, After that, you might want to invest in something for the back, so we’d recommend a flip style/wallet case, or if you like a simple TPU back cover. And don’t worry about not finding something for your phone, we have it all!

Q. I got my phone with a plan attached from my service provider. I want to switch my service but my phone is locked. What can I do?

A. You need to get your phone unlocked. Once you get your phone unlocked, you can use it anywhere in the world, with any provider! And best of all, unlocking is permanent, so you won’t ever have to get your phone unlocked again.

Q. I just bought a Lifeproof case, and want to go scuba diving with it. Is that advisable?

A. Whereas Lifeproof cases are designed to be water-proof, they should only be submerged till a maximum of 6.6 feet under water.